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December 2017 newsletter

After Hours Emergencies

Village Veterinary Clinic is NOT attended 24 hours a day. If you have an after-hours emergency you have two choices of emergency clinics:
Hillcrest Veterinary Emergency Centre
Cube House, 32 Old Main Road Hillcrest
Cell: 084 520 1417
Sherwood after Hours Veterinary Clinic
Corner Locksley & 36 Jersey Road, Sherwood
Phone 031 207 1300

Village Veterinary Clinic is NOT attended 24 hours a day. If you have an after-hours emergency you have two choices of emergency clinics:

Hillcrest Veterinary Emergency Centre
Cube House, 32 Old Main Road Hillcrest Cell: 084 520 1417

Sherwood after Hours Veterinary Clinic
Corner Locksley & 36 Jersey Road, Sherwood
Phone 031 207 1300

ePetstoreVillage Veterinary Clinic is NOT attended 24 hours a day. If you have an after-hours emergency you have two choices of emergency clinics:
 
Hillcrest Veterinary Emergency Centre
Cube House, 32 Old Main Road Hillcrest
Cell: 084 520 1417
 
Sherwood after Hours Veterinary Clinic
Corner Locksley & 36 Jersey Road, Sherwood
Phone 031 207 1300

Village Vet Shop

shop4

Shop Open Times:
Monday - Friday:
7:45 am - 6:00 pm
Saturday:
8:30 am - 12 pm
 
Veterinary Consult Times:
Monday - Friday:
Mornings: 8:30 am - 12 pm
Afternoons: 3 pm - 5:30 pm
Saturday:
8:30 am to 11 am
 
 
 

Ceaser's Pet Parlour

ceasers_pet_parlour

VILLAGE VETERINARY CLINIC TERMS AND CONDITIONS OF BUSINESS
Thank you for entrusting the care and attention of your pet to the Village Veterinary Clinic. This letter details our Practice Terms and Conditions.
Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
Payment & Insurance
In order to provide the highest possible standard of care for your pet, we require the best drugs and materials available and a lot of expensive equipment, all funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit and debit cards.
FEES
All consultation, consumables, surgical fees, food and drug charges are subject to VAT at the current rate. Fee levels are determined in addition to Practice overheads and facilities, by the time spent on a case and according to the drugs, materials, consumables and foods used. A written cost estimate list is available on request. You will receive a detailed invoice for every consultation, surgical procedure or transaction with us.
METHODS OF PAYMENT
Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medication/food. You may settle the account using:
CASH
CREDIT/DEBIT CARD – MasterCard, Visa, Diners and American Express
We are not an authorised financial services provider and can therefore not offer credit.
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given is only an approximate – often a pet’s illness will not follow a conventional course. It is always best to use that as a rough guideline only.
SETTLEMENT TERMS
Should an account not be settled within 14 days then a reminder would be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These, however, maybe waived if payment is made promptly. After due notice, to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect if costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. will result in interest being added on the principal sum.
VETERINARY MEDICINES REGULATIONS
Dispensing medicine by Veterinarians is governed by the Medicines Control Council which laid down the law of dispensing medicine in the Medicines and Related Substances Control Act 101 of 1965, amended by the Medicines and Related Substances Control Amendment Act 90 of 1997.
A Veterinarian is a person registered as such under the Veterinary and Para-Veterinary Professions Act, 1982 (Act No. 19 of 1982)
The Act says that your Veterinary Surgeon may prescribe medication only for animals under his care. Medicine may only be prescribed after an examination to determine what medication, and in what dose is necessary. The maximum number of repeats on a script is for a time period of 6 (six) months, after which a re-assessment is required. This may reduce with the condition being prescribed for and the individual circumstances.
Further information on the prices of medicines is available on request and you can be informed on request of the price of any medication that may be prescribed for your animal. Prescriptions are available from this practice and you may obtain prescription only medicines from your Veterinary Surgeons or ask for a prescription and obtain these medicines from another Veterinary Surgeon or pharmacy. A prescription may not be necessary if your animal is an inpatient or immediate treatment is required.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with the attending Veterinary Surgeon, the Practice Manager or the Practice Principal.
PET HEALTH INSURANCE
Village Veterinary Clinic strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company.
COMPLAINTS AND STANDARDS
We hope that you never have recourse to complain about the standards of service received from Village Veterinary Clinic, however, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Principal.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by Village Veterinary Clinic. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case and to requesting insurance companies.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs (x-rays) or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with Village Veterinary Clinic.
No addition or variation of these conditions will bind the practice (Village Veterinary Clinic) unless it is specifically agreed in writing and signed by the Practice Principal.
No agent or person employed by, or under contract with, the practice (Village Veterinary Clinic) has the authority to alter or vary these conditions in any way.

VILLAGE VETERINARY CLINIC TERMS AND CONDITIONS OF BUSINESS

Thank you for entrusting the care and attention of your pet to the Village Veterinary Clinic. This letter details our Practice Terms and Conditions.

Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.

Payment & Insurance

In order to provide the highest possible standard of care for your pet, we require the best drugs and materials available and a lot of expensive equipment, all funded by the fees you pay. We try to keep our fees reasonable but also realistic. To help keep administration costs to a minimum, we ask that payment is made at the time of treatment and we are pleased to accept most major credit and debit cards.

FEES

All consultation, consumables, surgical fees, food and drug charges are subject to VAT at the current rate. Fee levels are determined in addition to Practice overheads and facilities, by the time spent on a case and according to the drugs, materials, consumables and foods used. A written cost estimate list is available on request. You will receive a detailed invoice for every consultation, surgical procedure or transaction with us.

METHODS OF PAYMENT

Accounts are due for settlement at the end of the consultation, the discharge of your pet or upon collection of medication/food. You may settle the account using:

  • CASH
  • CREDIT/DEBIT CARD – MasterCard, Visa, Diners and American Express

We are not an authorised financial services provider and can therefore not offer credit. 

ESTIMATES OF TREATMENT COSTS

We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given is only an approximate – often a pet’s illness will not follow a conventional course. It is always best to use that as a rough guideline only.

SETTLEMENT TERMS

Should an account not be settled within 14 days then a reminder would be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These, however, maybe waived if payment is made promptly. After due notice, to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect if costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. will result in interest being added on the principal sum.

VETERINARY MEDICINES REGULATIONS

Dispensing medicine by Veterinarians is governed by the Medicines Control Council which laid down the law of dispensing medicine in the Medicines and Related Substances Control Act 101 of 1965, amended by the Medicines and Related Substances Control Amendment Act 90 of 1997.

A Veterinarian is a person registered as such under the Veterinary and Para-Veterinary Professions Act, 1982 (Act No. 19 of 1982)

The Act says that your Veterinary Surgeon may prescribe medication only for animals under his care. Medicine may only be prescribed after an examination to determine what medication, and in what dose is necessary. The maximum number of repeats on a script is for a time period of 6 (six) months, after which a re-assessment is required. This may reduce with the condition being prescribed for and the individual circumstances.

Further information on the prices of medicines is available on request and you can be informed on request of the price of any medication that may be prescribed for your animal. Prescriptions are available from this practice and you may obtain prescription only medicines from your Veterinary Surgeons or ask for a prescription and obtain these medicines from another Veterinary Surgeon or pharmacy. A prescription may not be necessary if your animal is an inpatient or immediate treatment is required. 

INABILITY TO PAY

If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with the attending Veterinary Surgeon, the Practice Manager or the Practice Principal.

PET HEALTH INSURANCE

Village Veterinary Clinic strongly supports the principle of insuring your pet against unexpected illness or accidents. Please ask for details about insurance from any member of staff. Please be aware that it is your responsibility to settle your account and then reclaim the fees from your Insurance Company.

COMPLAINTS AND STANDARDS

We hope that you never have recourse to complain about the standards of service received from Village Veterinary Clinic, however, if you feel that there is something you wish to complain about, please direct your comments in the first instance to the Practice Principal.

OWNERSHIP OF RECORDS

Case records including radiographs and similar documents are the property of, and will be retained by Village Veterinary Clinic. Copies with a summary of the history will be passed on request to another veterinary surgeon taking over the case and to requesting insurance companies.

OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS

The care given to your animal may involve making some specific investigations, for example taking radiographs (x-rays) or performing ultrasound scans. Even though we make a charge for carrying out these investigations and interpreting their results, ownership of the resulting record, for example a radiograph remains with Village Veterinary Clinic.

No addition or variation of these conditions will bind the practice (Village Veterinary Clinic) unless it is specifically agreed in writing and signed by the Practice Principal.

No agent or person employed by, or under contract with, the practice (Village Veterinary Clinic) has the authority to alter or vary these conditions in any way.